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  kjrr53 · Member · May 13, 2019 at 2:17 pm

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  Do not renew my subscription.

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  staff-doublebassd · Staff · May 13, 2019 at 2:20 pm

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  Hi there,

  I would be happy to assist you in cancelling your renewal. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription.

  Let me know if you have any questions.

  Thanks!

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  kjrr53 · Member · May 13, 2019 at 3:55 pm

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  https://kjrr5.com/

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  staff-doublebassd · Staff · May 13, 2019 at 5:55 pm

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  Are you able to log into the WordPress.com account that is connected to kjrr5.com? Once you are able to do that, I can look into disabling renew.

  Thanks,