Order (redacted) – Payment Deducted but Upgrade Failed

• 

  anoopkesiraju · Member · Aug 13, 2018 at 2:38 pm

  • Copy link
  • Add topic to favorites

  Please help me with refund as I am charged but services were not activated.

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Aug 13, 2018 at 3:05 pm

  • Copy link

  Hi anoopkesiraju,

  I just wanted to let you know I’m checking on this payment and will come back to you when I have more information.

  I’ll be in touch.

• 

  gemmacevans · Member · Aug 13, 2018 at 3:27 pm

  • Copy link

  Hi anoopkesiraju,

  It looks the payment got stuck but it has now gone through and your upgrades should be listed on the Manage Purchases page:

  https://wordpress.com/me/purchases

  If you need any further help, you are welcome to reply here or use the direct support included in the plan.