Order stuck in processing

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  fitnesstogethermarketing · Member · Aug 27, 2021 at 2:29 pm

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  I took over this site and I am trying to contact the company that makes our clothing. Customers are placing orders but they are not shipping and are getting stuck in processing. How do I access their information?

  I don’t have a site linked to this WordPress.com account

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  staff-blorbo · Staff · Aug 27, 2021 at 5:14 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  fitnesstogethermarketing · Member · Aug 27, 2021 at 6:34 pm

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  ftohiogear.com

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  staff-blorbo · Staff · Aug 27, 2021 at 6:35 pm

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  Ok, please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/