Our site has disappeared! I’m the admin and can’t login. humcny.org. HELP!!

  • Unknown's avatar
    clmhumcnyorg · Member ·

    Our site has disappeared! there’s no content!! humcny.org. I’m the admin – (email visible only to moderators and staff)

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there! Your site isn’t hosted with us, so there’s little I can see from this side. But I do see an error. Maybe we can point you to some next steps:

    – You should have an email with more details. If you don’t see that, can you contact your host? They can also help you check error logs and restore a recent backup if you have one. Note there are other backup services, too; if you’re using something like Jetpack Backup, you could restore through that instead.

    – If this happened with a recent theme or plugin update or install, your host can help you remove just that one plugin or theme through their interface if needed.

    – This guide can help, too: https://wordpress.org/support/article/common-wordpress-errors/

    Going forward, here are a few tips on finding help with your WordPress installation: https://wordpress.com/support/help-support-options/#word-press-org-support

    And here’s the difference between our hosting services and the free software: https://get.wp.com

    Hoping this helps!

  • The topic ‘Our site has disappeared! I’m the admin and can’t login. humcny.org. HELP!!’ is closed to new replies.