Our site is down and I am locked out!!

  • Unknown's avatar
    sbookerrog · Member ·

    Hi my name is Sarah-Beth Booker and I am the new administrator with River of Grace Church and I think our website is down because of a change I made to one of the permalinks! Our site URL is: http://rogchurch.com/rog-site-test/ and our login URL is: http://rogchurch.com/rog-site-test/wp-admin. I had made a new page and I couldn’t get the page to publish… it kept saying ‘sorry you are not allowed to preview drafts.’ I looked up how to troubleshoot this problem on wordpress and it said to check that the two permalinks matched. They didn’t so I tried to fix them…. and I got kicked out of the site. I tried to reset my password with the link that wordpress sent me, and it won’t work…. and now our whole site is down!! HELP!! It is not even recognizing me as a signer! The old administrator is out of the country, and I am freaking out a bit here!
    Thanks!
    Sarah-Beth
    PS is there a phone number I can call to speak to someone?

  • Unknown's avatar
    themagicrobot · Member ·

    You’ve just created a new account here at WordPress.com but that site isn’t hosted here.

    Domain:rogchurch.com
    Registrar:TLDs, LLC dba SRSplus
    Name Servers:
    ns1.justhost.com
    ns2.justhost.com

    As it will be using the WordPress.org software then you’ll need to ask for assistance from your host or at https://wordpress.org/support/

    WordPress.com vs. WordPress.org

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