Page Not Found – URL broken

  • Unknown's avatar
    clubdeportivotsunami · Member ·

    Hello,
    Yesterday, we noticed that the link to our WordPress page https://www.clubtsunami.es had broken. It redirected to /index.html and was only accessible via https://www.clubtsunami.es/website.

    Trying to adjust the domain address in Settings -> General -> Domain, and deleting ‘website’ in the URL, the whole access to the page has been disabled.

    We need another type of access to modify the URL. or at least to recover the control panel access.

    Please help. Any suggestions on how to solve it? We do not know how to access the server to redirect the access path via the web.

    Regards.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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