Page not functioning correctly

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  schaumburgrealestate · Member · Aug 27, 2013 at 2:07 pm

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  I am trying to change the domain for my blog, I put in the domain, it takes me to another page which says I own the domain, which I do, but this page is not displaying correctly and I cannot check the box and advance to the next page.

  This was not working yesterday either, I was hoping you would have fixed it by today.

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Aug 27, 2013 at 8:33 pm

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  Hi there, thanks for letting us know. I’d like to see exactly what you mean when you say the page isn’t displaying correctly so I can look into getting it fixed if there’s a bug on our end. Would you mind taking a screenshot to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot – in a graphic format like JPG, PNG, or PDF – in your Media Library so I can see it. Thanks very much.

  Could you also please try temporarily turning off all your Chrome extensions and add-ons, and restarting the browser? Here are instructions for doing that:

  http://support.google.com/chrome/bin/answer.py?hl=en&answer=187443

  Scroll down to the section called “Temporarily disable extensions.”

  Please let me know how it goes.

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  schaumburgrealestate · Member · Aug 29, 2013 at 4:12 pm

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  I turned off the Chrome extensions, still looks the same way, I put the screenshot in the media library…..

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  kathrynwp · Staff · Aug 29, 2013 at 6:04 pm

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  Thanks very much for the screenshot. So far I haven’t been able to replicate that overlapping effect yet on your account, using Chrome.

  To rule out a browser-specific issue, would you mind please trying a different browser, like Firefox?

  It looks like there’s some “thank you” text underneath the checkbox, but I can’t quite make out what it says. Would you mind letting me know if you’re able to read it, as it might be a clue.

  Thanks for your help.

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  schaumburgrealestate · Member · Aug 29, 2013 at 9:33 pm

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  Hi,
  I went in thru Internet Explorer and it did not overlap.
  I made the updates and things seem to be fine.

  I use Chrome all the time. I hate IE!

  Thanks for your prompt assistance!

  Nina

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  kathrynwp · Staff · Aug 29, 2013 at 9:39 pm

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  No problem, Nina! I’m glad you were able to make the purchase in IE, and hopefully you won’t have to use it again. ;-)

  Happy blogging!