Paid bill but no access

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  jimlivingston55 · Member · Aug 12, 2023 at 12:32 pm

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  We paid our recurring bill, our billing history shows receipt, but can’t publish and domain doesn’t show in dashboard. We need to access our domain to transfer it.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Aug 14, 2023 at 9:05 pm

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  Hey there @jimlivingston55, are you referring to this domain? You should be able to manage it from that link, though the chargeback status on your account could be interfering. Let us know.

  Also, if you’d like to keep the site here with us, I’d recommend restoring the Business Plan so you can access a recent backup. If you’ll work quickly, we should be able to restore the site as it was when you downgraded.