Paid but no upgrade

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  mathis87270 · Member · Nov 28, 2021 at 5:33 pm

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  Hi,

  I just tried to upgrade my account using Paypal for the billing.
  Payment went though paypal wise (got an email confirmation), I can see my payment in the billing tab but my upgrade didn’t get applied to my account.

  Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Nov 28, 2021 at 7:53 pm

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  Hi there,

  I can see that this issue has been recorded on our end as well, and our payments team will be investigating to see what has gone wrong. We will reply as soon as we have more info.

  Thanks for your patience!

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  staff-totoro · Staff · Nov 29, 2021 at 6:54 pm

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  Hi again,

  From what I can see, there was some difficulty in registering your .fr domain, which caused upgrades to not be added to your account correctly.

  I have added the WordPress.com Premium Plan manually on this end. Can you try again to add your domain here? https://wordpress.com/checkout/lacantineamaman.wordpress.com?order-review=true

  You will not be charged for the domain as the first year is included free with your Premium plan.

  Thanks for your patience!