PAID BUT NOT RECEIVED

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  billyweaverbc05b568d4 · Member · Apr 5, 2022 at 9:27 pm

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  Can anyone help me Please, I have purchased the £15 package for business on the WordPress website.

  when I go to view purchased packages it says you don’t have any WordPress sites yet?

  The money was taken from my account on 5/4/22

  I don’t have a site with WordPress.com yet

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  staff-totoro · Staff · Apr 6, 2022 at 12:23 am

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  Hi there,

  I do not see any upgrades under your @billyweaverbc05b568d4 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? 

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Hope this helps point you in the right direction!