paid for account and I dont have access to it
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I paid for a domain and hosting for 3 years but due to typing an email incorrectly when registering , i dont have access to it. I have emailed help at wordpress and its been over 24 hours without a reply. Please help.
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I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly.
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Hi @wondrousfcc4c1c3c7
I’m sorry to hear you’re having trouble accessing your account. To help us look into this, could you please share the domain name you purchased? A domain name is generally safe to share publicly if it’s already associated with a website.Please do not post any private account details here, such as your email address, payment information, transaction IDs, passwords, login credentials, or any other sensitive information.
Since this involves account access and ownership verification, some details can only be handled privately by WordPress.com support. If you’ve already contacted us by email, please wait for a reply there, as the team may need to verify ownership securely before making any account changes.
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Hi,
Yes, I purchased the domain Letcreativity.com for 3 years.
I also have a free account for letcreativity.wordpress.com
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Hi @wondrousfcc4c1c3c7
Thanks for sharing the domain name.Since the account was created with an email address you don’t have access to, we won’t be able to verify or change account ownership directly here in the public forums.
The best next step is to use our Account Recovery form:
https://wordpress.com/support/account-recovery/verify-ownership/
Because you mentioned that you paid for a domain and plan, the most useful proof of ownership will likely be the transaction ID from that purchase. You may be able to find that in your payment provider, bank/card statement, PayPal account, or any receipt you received. Submit that through the Account Recovery form, along with as much information as you can.
Once the form is submitted, our team will review the ownership proof and follow up with you privately. If you’ve already emailed support, please wait for a response there as well, since account access issues need to be handled privately and securely.
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Okay.
Thank you for your reply. It is nice to know people do reply as I have already done both: completed form a few days ago as well as sent an email to the help email address a couple days ago and I have heard nothing.
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Thanks for your patience.
We’ve received the information you provided for your account recovery request, and we’ve now escalated this to the appropriate team for review.
Since this involves account access and ownership verification, we’ll follow up with you privately by email rather than sharing details here in the public forums.
Please keep an eye on your email for the next update from us.
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