PAID FOR THE PLAN AND NOT WORKING!

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  dreamthebrand · Member · Apr 1, 2024 at 11:45 pm

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  Paid for the Explorer Plan March 21st and now it is showing as not purchased. I have it in my bank statement and the website was working after I paid. I need help fixing this ASAP!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Apr 2, 2024 at 6:41 am

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  This usually happens when you bought that plan under another wordpress.com account. To restore access to the account owning that paid plan, you can use the transaction ID as described at https://wordpress.com/support/account-recovery/#account-recovery-help