PAID PREMIUM SERVICE BUT CANNOT CHANGE DOMAIN

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  bownetkonis · Member · Oct 11, 2016 at 4:38 pm

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  how do you change domain. I upgraded service but still have wordpress.com domain

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 11, 2016 at 4:40 pm

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  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Oct 11, 2016 at 4:41 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Have you read and acted on what is stated here https://en.support.wordpress.com/domains/?

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  supernovia · Staff · Oct 11, 2016 at 8:57 pm

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  Hi @bownetkonis,

  Your plan gives you a domain credit, but it does not pick the domain for you. You can register or map a domain here:
  https://wordpress.com/domains

  If you need help, feel free to get in touch with support. We’re available here by chat:
  http://wordpress.com/help/contact