Parent stopped receiving blogs

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  pavilionnews · Member · May 13, 2017 at 8:27 pm

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  Hi, can someone help please?
  One of our parents was subscribed to our blog. I asked her to try and unsubscribe and then subscribe again after a day or so. In the meantime I checked my admin and noticed she removed herself and then back on again. But she is still not receiving the blogs. Nothing has changed from when she was receiving them???

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 13, 2017 at 8:31 pm

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  Do not post the email address here. When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · May 13, 2017 at 8:33 pm

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  P.S. Tell that person to check here email client spam filter please and if he/or she uses Gmail or a or G Suite account see here:
  https://support.google.com/mail/troubleshooter/2935079?rd=1#ts=2935090

  Troubleshooting Google Workspace

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  staff-doublebassd · Staff · May 15, 2017 at 1:46 pm

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  Hey there,

  Is the parent not seeing your blog posts in their Reader or are they no longer receiving the blog notification email?

  Also, if you can post the parent’s email here and I will be the only person that can see it – it will be redacted for everyone else.

  Let me know, thanks!