Password has been changed and I cannot reset it
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I’ve received an email from GoDaddy mentioning that they have been attacked and now I cannot login to my wordpress site. It says incorrect password. When I click lost your password it takes me to my home page with no option of resetting my password. But then for some reason when I go searched wordpress support on a new tab I seem to logged in to my account and when I click “my site” in the top left corner it takes me to my dashboard but everything looks completely different than usual. I have less options on the less column such as Elementor being completely gone. I have no idea why everything is so different and I cannot login to or change my wordpress password. Can anyone help?
Usually I would go to this link to login https://nutriumuae.com/wp-login.php which I cannot login to. Then the lost your password link takes me here https://nutriumuae.com/lost-password/ which just loads my home page. Everything seems to be very strange
The blog I need help with is: (visible only to logged in users)
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/
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