password help

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  hello085e1eb485 · Member · Mar 16, 2021 at 10:06 pm

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  I’m trying to change my password and I haven’t received an email.

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  staff-mckluskey · Staff · Mar 17, 2021 at 10:11 am

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  Hi there!

  Could you confirm if you’re trying to change the password on the account hello085e1eb485, or trying to reset the password to access another one?

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  hello085e1eb485 · Member · Mar 18, 2021 at 7:48 pm

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  No. My original account http://www.natsnextadventure.com ((email visible only to moderators and staff)). This other account from 2 days ago was an accident.

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  staff-blorbo · Staff · Mar 18, 2021 at 8:17 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.