Password Loop

• 

  janetmiller04 · Member · Dec 10, 2021 at 8:51 pm

  • Copy link
  • Add topic to favorites

  I have sent multiple requests for a new password since mine isn’t working. I keep getting told to request a new password.

  Also, I just got this pop up when I identified my website as different. I have multiple sites. This site may be a copy of WordPress with a different hosting service. Here’s the best way to find help with that. If you’re not sure though, please share your question with a link, and we’ll point you in the right direction!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  janetmiller04 · Member · Dec 10, 2021 at 8:54 pm

  • Copy link

  The site I need help with is thelouisvillerosesociety.org.

  thank you.

• 

  staff-blorbo · Staff · Dec 10, 2021 at 8:54 pm

  • Copy link

  What is the URL of the site you’re trying to access?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

• 

  janetmiller04 · Member · Dec 10, 2021 at 8:55 pm

  • Copy link

  It is WordPress

• 

  staff-blorbo · Staff · Dec 10, 2021 at 8:55 pm

  • Copy link

  Sorry, our replies crossed.

  That is a self-hosted WordPress.org site, hosted with GoDaddy, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

• 

  janetmiller04 · Member · Dec 10, 2021 at 9:02 pm

  • Copy link

  Both of my sites were set up the same. Sistersrosecare.com and thelouisvillerosesociety.org are both hosted by GoDaddy and WordPress.

  I don’t understand. Why would the wrong wordpress come up when I wrote thelouisvillerosesociety.org/wp-admin? That is the same way I enter for sistersrosecare.com to update it.

  Thank you for any assistance you can give

• 

  staff-blorbo · Staff · Dec 10, 2021 at 11:14 pm

  • Copy link

  I’m sorry to hear that you are having trouble with your website. However, http://thelouisvillerosesociety.org is not not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.