Password Recovery

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  karenmckinnon · Member · Aug 9, 2021 at 9:58 pm

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  Hello,

  I’m almost certain I am entering my correct account password to log in. But it says it’s not correct. So I click on forgot password to set a new one, and it says an email has been sent to my email. I’ve done this a few times and gave it a lot of time for the email to arrive and I never get an email. I want to access my wordpress account asap.

  Thanks

  Site: https://karenmckinnon.ca.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

• 

  supernovia · Staff · Aug 9, 2021 at 11:28 pm

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  Hi there, this site isn’t hosted on our services, so you may be trying to log into an account here, when you mean to log in with your own copy of WordPress:

  Home

  Are you using karenmckinnon.ca/wp-admin to log in?

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  Then, if you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com.