Password reset

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  hhardison22 · Member · Dec 15, 2021 at 9:28 pm

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  We are trying to reset the password for our business website. The password that has been working over the past year has suspiciously been changed, and the old account holder’s email is still on it, therefore, we can’t reset the password. I had to create a new account to get ahold of someone. If I could get on the phone that would be much appreicated!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Dec 16, 2021 at 12:42 am

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/