password reset / disabled mail

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  waterkloofgemeente · Member · Nov 7, 2018 at 7:36 am

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  The email could not be sent.
  Possible reason: your host may have disabled the mail() function.

  Please help! Keep on getting this message.

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  gemmacevans · Member · Nov 7, 2018 at 12:56 pm

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  Hi waterkloofgemeente,

  The account you are contacting us from hasn’t created a site on WordPress.com, which suggests the one you need help with is not hosted here.

  If you are using self hosted WordPress.org software, please contact your host for advice as the error message indicates the issue is on their end.

  The WordPress.org support forums will be the best place to post if you need more advice after speaking to them.

  I can check where the site is hosted if you aren’t sure.

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  waterkloofgemeente · Member · Nov 14, 2018 at 6:55 am

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  Hi
  The page I need help with is http://www.waterkloofags.co.za . It is our church website.
  kind regards
  anette

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  gemmacevans · Member · Nov 14, 2018 at 10:43 am

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  Thanks — waterkloofags.co.za is a WordPress.org site hosted by Amazon (rather than WordPress.com). I recommend contacting Amazon first, so they can check for mail server issues on their end.

  Best of luck getting this sorted.