Password Reset Email

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  happyhippyhedy · Member · Oct 19, 2021 at 8:40 am

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  I cannot seem to receive the password reset email from WP to log into my site. I cannot log into my site! I also cannot do the other suggested steps to try and change it, to technical.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Oct 19, 2021 at 9:42 am

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  Hello there,

  Many thanks for reaching out.

  It looks like https://happyhippyhedy.com/ is a self-hosted WordPress site, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to the hosting provider for help accessing this site.

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  happyhippyhedy · Member · Oct 19, 2021 at 9:53 am

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  Yes, but I cannot log into my WP account, not the hosting site. WP is who I have the design of my account, and I cannot get into to it to post blogs. the WP-Admin part.

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  fstat · Staff · Oct 19, 2021 at 12:06 pm

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  Hi there,

  You cannot log in to your WordPress installation and that’s why @aleone89 pointed you to your hosting provider.

  If your host cannot help, then you’ll have to ask over at the official WordPress.org support forums:

  https://wordpress.org/support/forums/

  Please note that the forum you have posted is for the WordPress.com hosting platform which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org