Paying for chargeback fine

  • Unknown's avatar
    lifesciencescareerday · Member ·

    On our website lifesciencescareerday.com a former member of our committee refunded the charge for the subscription. I want to enable posting on the site again by paying the chargeback fine and the new subscription, because i got this message: Warning: One or more transactions linked to this site were refunded due to a contested charge. This may have happened because of a chargeback by the credit card holder or a PayPal investigation. Each contested charge carries a fine. To resolve the issue and re-enable posting, please pay for the chargeback fine.

    The problem is that when I want to checkout for the order and select iDeal (or Paypal) it gives me the message: setting up your iDeal payment. After that nothing happens. I am unable to pay in any way, and therefore am unable to use my website. Is there any other way that I can pay?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi lifesciencescareerday,

    The problem is that when I want to checkout for the order and select iDeal (or Paypal) it gives me the message: setting up your iDeal payment.

    So we look into this further, it would be great if you could make a screenshot of the page with the error message and upload it to your Media Library — there’s no need to share a link to the screenshot here (as it may contain personal information), we’ll be able to find it.

    It sounds like this could be a Javascript error so please try the following:

    1. Go to the checkout page on WordPress.com.
    2. In Chrome, go to View > Developer > Javascript Console (or More Tools)
    3. Click the Console tab.
    4. Try to pay using the same method.
    5. Make a screenshot of any errors displayed in the Console box at the bottom of the browser.

    This should help us pinpoint exactly what is causing the error.

    Thanks!

  • Unknown's avatar
    lifesciencescareerday · Member ·

    Hi Gemmacevans,

    Thanks for your reply. Unfortunately I can’t upload anything to media due to an error message. I think the cause of this is the fact that I need to pay the fine first. I will post the error in the console tab here. I don’t think this will contain any personal information.

    https://imgur.com/a/MhfehgO

    I hope this is useful.

  • Unknown's avatar
    gemmacevans · Member ·

    Great, thanks! I’ve passed the screenshot on to our payments team so they can take a closer look. I’ll be in touch again as soon as we know more :)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi lifesciencescareerday,

    I just wanted to drop in and let you know I haven’t forgotten you are waiting — our payments team are still looking into the cause of the issue.

    Thanks for bearing with us.

  • Unknown's avatar
    lifesciencescareerday · Member ·

    Hi gemmacevans,

    Can you give me an update? The event for which the website is, is in a few weeks and the website has to be online now! Without this the event will fail.

    Please make sure this will be fixed as soon as possible.

  • Unknown's avatar
    lifesciencescareerday · Member ·

    If it helps to call/chat, please let me know. I’m a bit desperate.

  • Unknown's avatar
    lifesciencescareerday · Member ·

    It worked a moment ago with creditcard. So for now the problem is solved.

  • kokkieh · Staff ·

    Hi there,

    It looks like you just tried to pay the chargeback fee again, and it went through, so your site is no longer locked. As you’ve also bought a new plan for the site I was able to restore your domain, so everything should be working again.

    It looks like the original payment failure is still being investigated. I apologise that this was taking so long.

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