Payment

  • Unknown's avatar
    alyssamichaelafisher · Member ·

    I didn’t even know I still had that url ive never used it. I BEG YOU To refund me the money!! I am not tech savvy and someone did it for me and I really can’t pay it he 138 right now! Please please refund me!!!!! I’ll do anything.
    My number is [redacted]

    I have these emails
    (email visible only to moderators and staff)
    (email visible only to moderators and staff)

    You can reach me st any of those! Please refund me and cancel my account please!

    Site: Lyssamor.com.
    WP.com: Yes
    Correct account: Unknown

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    alyssamichaelafisher · Member ·

    Is this the right one? I’m trying to but idk if I did it

  • staff-blorbo · Staff ·

    No, as my colleague mentioned, the account you’re currently logged in to is not the correct account.

    If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

  • Unknown's avatar
    lyssamor · Member ·

    Hi ok! I finally got into the right account!

    am I able to get the refund now?

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Now that you’re logged in to the correct account, you can follow the steps here to cancel the subscriptions and get a refund: https://wordpress.com/support/manage-purchases/#cancel-a-purchase

    Please keep in mind the following:

    * The refund period for the domain renewal is 96 hours.
    * For the WordPress.com Premium plan, it’s 7 days.
    * Make sure to cancel within the refund period to get a full refund.
    * If you cancel the domain, you risk losing it permanently, and someone else may use the domain in the future. If you want to use the domain elsewhere, please transfer it instead of canceling. Let us know if you have any questions about this.

    If you’re having trouble canceling on your own, please reply from the lyssamor account confirming that you’re okay with all of the above (especially about the domain cancellation) and we’ll cancel and refund the subscriptions for you.

    Regards

  • Unknown's avatar
    lyssamor · Member ·

    I think I did it correctly! Let me know if I did it right and am getting the refund. Thank you very much!

  • fstat · Staff ·

    Hi there,

    I can confirm that you have canceled both your plan and your domain and a refund has been issued. You can see the refund receipt here:

    https://wordpress.com/me/purchases/billing

    Please note that refunds usually take about 10 business days to appear in your account.

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