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  milesthearchitect · Member · Jul 14, 2023 at 11:29 am

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  Hello,

  I am trying to buy the personal plan with a bank card. However I get the message: ‘BlockPurchasesError. The transaction was declined. Please contact support quoting error AXLZNE’

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  milesthearchitect · Member · Jul 14, 2023 at 11:29 am

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  Hello,
  
  I am trying to buy the personal plan with a bank card. However I get the message: ‘BlockPurchasesError. The transaction was declined. Please contact support quoting error AXLZNE’

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  fstat · Staff · Jul 14, 2023 at 12:23 pm

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  Hi there,

  I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there.