payment

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  katamiyo · Member · May 2, 2017 at 5:39 pm

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  I am almost 100% certain I turned off auto renewal and therefore argued the payment taken from my PayPal account on May 2nd. I do have a concern that if I paid for an entire year why am I set to ____.wordpress.com and my ____.com is down /unavailable to me when it should be at least until the June 1st deadline??

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · May 2, 2017 at 6:58 pm

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  “Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain”.

  WordPress.com tend to take renewals around the 11 month mark to ensure domains continue uninterrupted. If you cancelled the renewal then I would expect you to lose the custom domain name you purchased from WordPress.com. However I too would have thought that if the upgraded plan and domain was first registered in June 2016 it would still be accessible until June 2017. Perhaps disputing the PayPal charge has resulted in this. I have added modlook to the tag box for staff to explain.

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  staff-doublebassd · Staff · May 2, 2017 at 7:47 pm

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  Hi there,

  What @themagicrobot says is correct in regards to renewals a month before expiration.

  Since you filed a dispute with either PayPal or your bank, we have issued you a charge back fee.

  Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and Disputes

  Let me know if you have any questions. Thanks!