Payment

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  permakulturakert52fd998bfd · Member · Jan 29, 2022 at 2:36 pm

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  Hi, I paid for the personal package on 2nd of January, my card was charged, but my account wasn’t upgraded, it’s still in free plan. Please contact me, to solve this bug. Thank you!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 30, 2022 at 7:22 pm

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  Hi there,

  I do not see any upgrades under your @permakulturakert52fd998bfd WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Hope that helps. Please let us know if you have any more questions.