Payment

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  thejessicaramos · Member · Aug 18, 2018 at 12:51 am

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  Having trouble making payment and with loading some of the options. Can I pay over the phone? I want to secure my domain before someone else does

  The blog I need help with is: (visible only to logged in users)

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  thejessicaramos · Member · Aug 18, 2018 at 12:54 am

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  I want it without the wordpress title in the domain

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  gemmacevans · Member · Aug 19, 2018 at 1:47 pm

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  Hi thejessicaramos,

  We don’t offer phone support but I can help you here. I can’t see any failed payments on your account so can you tell me which step you are having trouble with? For example, entering card details at the checkout.

  Also, are you seeing any error messages?

  If you let me know, I’ll be happy to help.

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  thejessicaramos · Member · Aug 19, 2018 at 3:53 pm

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  Yes. It keeps giving me an error message saying to enter the correct format for the card number. I have entered it so many times and ahve no idea what I’m doing wrong.

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  kokkieh · Staff · Aug 20, 2018 at 9:42 am

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  Hi there,

  How exactly are you entering the number (please DON’T post the number itself here). A credit card number should simply be entered as 16 digits, and our payment form does not even allow anything else but digits to be entered.

  Can you also tell me when exactly in the process you’re seeing the error? While entering the number? When trying to submit the payment form?