Payment BACS

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  eaglevisionconor · Member · Nov 9, 2021 at 1:42 pm

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  Dear Mr/Ms,

  We have received 2 paid orders via Woocommerce using direct bank transfer. However, it says that these orders are still on hold. We have entered the data correctly, but the paid amount is still on hold. BACS does not transfer the amount to us.

  What is going wrong here?

  Please let me know.

  Best regards, Stefan

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 9, 2021 at 6:22 pm

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/