Payment Declined

  • Unknown's avatar
    celticcowgurl · Member ·

    I am trying to start on this site and am getting super frustrated with payment. I tried using a Klarna card and it was declined then declined again and gave error HYTFSI. I tried with my actual debit card and got the same error. I can’t use this site if I can’t pay for the subscription. It tells me to contact customer support and that is impossible!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies but we are not able to help with transaction issues as this is the forum for free sites without upgrades. However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

    Thanks for your patience!

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