Payment declines

  • Unknown's avatar
    carjob12 · Member ·

    My payment, for an upgrade to premium e-commerce, was declined and was told that WordPress deserves the right to limit accounts. I believe that it is not fair, and at least I deserve an explanation to why it was declined

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-blorbo · Staff ·

    Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

    You can also send an email directly to billingsupport@wordpress.com if you prefer that.

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