payment did not receive on paypal

  • Unknown's avatar
    cashmachiea · Member ·

    Hello, I an reaching out to you in relation to a purchase that was made by my clients. It was successfully deducted on his bank account and I saw the pop up on my paypal account. However, I could not see the payment on my paypal.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @cashmachiea WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? hat is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

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