PAYMENT DISPUTE

  • Unknown's avatar
    dkivuva000 · Member ·

    I had paid for a website last year 2021 but the website is no longer in use. I am requesting for reversal of $18 debited from my account

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I don’t see a purchase on the account you’re contacting us from. If there’s a website or domain associated with that purchase, let me know its address so I can have a look.

    If you want, you can use the tool linked below to determine if that purchase is associated with WordPress.com or not.

    Why was I charged?

  • Unknown's avatar
    dkivuva000 · Member ·

    Hello,

    This was meant to be once off payment done last year October 2021 on but the website is nolonger operational.
    Please check the below link and assist

    https://wordpress.com/start/user?ref=create-blog-lp

    Link :pamelaorfanos.com

    Regards

    Dennis Kivuva

  • staff-ozmodiar · Staff ·

    Hi,

    We’ve found the charge in question. However, the issue is that the site in question is not owned by the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes or cancel the charge.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

  • Unknown's avatar
    dkivuva000 · Member ·

    Hello,

    I am not able to lodge the complaint again on the other word press account. Just a clarification whether the account is kivuvas.wordpress.com?

  • Unknown's avatar
    dkivuva000 · Member ·

    Hello? I used my card to pay for that domain but it was a once off payment. How can you guys help me out? Your process seems to be complicated because bc I lost the contacts for the person I paid for. Is it advisable that I file charge back request with my bank? Please find below the confirmation and assist

  • staff-blorbo · Staff ·

    Hi there, it looks like you have more than one account here, that’s why you’re unable to refund. :)

    First, log out of WordPress.com at https://wordpress.com/me

    Then, log back in under the correct account.

    If you don’t recall the correct account, you can recover access with that transaction ID: https://wordpress.com/support/account-recovery/#account-recovery-form

    Once you’re logged in under the correct account, you can refund it by following the steps at https://wordpress.com/support/refunds/

  • Unknown's avatar
    dkivuva000 · Member ·

    Hello,
    I think I have provided you guys with all the information you might need to do the reversal including the ref number. My request was to reverse the money debited from my card to the account but it seems you don’t have solutions for such apart from you being a well established industry. Being a customer I feel like I have been defrauded for you charging me and not helping me on how to get my money back. Am just gonna let you have the funds for good but let you know that am disappointed in you guys and I can’t even refer any other client to you bc you are untrustworthy and unreliable during the time of need. Thank you for your poor support.

  • staff-ozmodiar · Staff ·

    We cannot cancel upgrades or refund money just because someone claims that they are the owner.

    You MUST be logged into the account that made the purchase. There are a number of ways that you can get reconnected to that account, most have been shared above. But I would encourage you to take the payment information and enter it in here:

    Why was I charged?

    It is a tool that is made for situations such as this.

  • Unknown's avatar
    pamelaorfanos · Member ·

    Thanks for the assistance ozmodiar.
    I have managed to login and cancel the domain and also requested for a refund. Please check and let me know how long am gonna get back the money. Also confirm for me whether it will not be auto renewed. I want it completely cancelled to avoid the same issues in future. Thanks

  • fstat · Staff ·

    Hi @pamelaorfanos,

    I can confirm that you canceled your domain and won’t be charged for it again. As for the refund, you should see it in your statement within 10 business days.

    If you have any other questions, just let me know, and I’ll be happy to help.

  • Unknown's avatar
    pamelaorfanos · Member ·

    Thank you for the assistance

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