Payment for monthly billing is now processing

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  vendoal · Member · Aug 24, 2023 at 10:53 pm

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  Hello, I have this issue where I am trying to purchase a WordPress plan but the payment is not going through. It displays ‘Error preparing new payment method configuration’ and the error code ‘HYMNCA’. Can this issue please be fixed and do I have to do anything on my end?
  Thank you!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Aug 25, 2023 at 9:24 am

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  Hi there!

  We’re unable to help with this in the forums, but rest assured, our billing team has been notified, and they’ll get back to you via email.

  Thanks!