Payment Gateway Plugin Keeps Disabling Itself

  • Unknown's avatar
    baldonidesigns · Member ·

    My payment gateway plugin keeps disabling itself and the developer said that nothing is wrong with the software. Could there be another problem? I need help, please.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, I don’t have a lot of advice on third party gateway plugins, but maybe we can point you in the right direction. If the entire plugin is being deactivated, your host may be able to find info in their logs about what’s causing that. Or, if you use Jetpack Rewind or something similar, you could at least see when it’s being deactivated, along with any other concurrent events on your site.

    Otherwise, would you consider using another gateway? WooPayments is nice and supports a lot of payment methods, for example.

    Going forward, these forums are primarily for sites that use our free tier hosting. Our paid managed hosting plans get direct support so long as you’re logged into the right account.

    There is another set of forums for the free WordPress software:
    https://wordpress.org/support/forums/

    This summary explains the difference between the free WordPress software and our managed hosting at WordPress.com. Let us know if you have any questions about our services!

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