Payment inquiry

  • Unknown's avatar

    I’ve added my card for the purchase. How do I do if it works and how long will it take to un-block my website?

  • Hi there,

    The site bsieducation.com appears to be a self-hosted WordPress (also called “.org”) site hosted on an outside web hosting company Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/bsieducation.com+dns

    To clarify, we are not the only providers of WordPress sites, and your hosting company also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    According to what I see at https://gwhois.org/bsieducation.com+dns it seems your domain has expired with Tucows. Have you tried contacting them directly renew the domain?

    bsieducation.com would not be renewed here at WordPress.com as we are not the “registrar” of the domain. Tucows is, so they would be who you want to contact to bring it back online again.

    Hope that helps. Please let us know if you have any more questions.

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