payment issue

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  naturellaslife · Member · Jan 24, 2020 at 7:31 pm

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  I already paid for a year and on my computer, but I accidentally logged out and now it says I still need to pay but the money went out of my account so could you maybe cancel the purchase and i can retry?

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  supernovia · Staff · Jan 24, 2020 at 10:32 pm

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  Hi @naturellaslife, I don’t see the purchase on this end. Our logs say the card was declined. Can you double check with your bank to see what happened?