Payment Issue

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  kashmirikoor · Member · Oct 10, 2020 at 8:48 pm

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  Hello! My account recently automatically re-purchased my previous subscription. I immediately cancelled it once I realized it was an autopay issue as I no longer require the premium service. When I did so, it said I would be refunded the $96 dollars, but I do not see that reflected in my bank account. Can you help with this?

  Thanks,
  N

• 

  staff-ozmodiar · Staff · Oct 11, 2020 at 2:20 pm

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  Howdy,

  I’m seeing that the purchase and refund were both processed on the same day. Often when this happens, the original charge is simply canceled and thus doesn’t show up as refunded because it is as if the charge never happened in the first place.

  Can you check with your banking institution to see if that is the case?