payment issues

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  naquiesha · Member · Dec 22, 2018 at 12:13 am

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  i paid for the personal plan and the money was taken out of my account but my site still says free

  The blog I need help with is: (visible only to logged in users)

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  ratneshsonar · Member · Dec 22, 2018 at 4:45 pm

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  Hi there,

  You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History.

  https://wordpress.com/me/purchases/billing/

  For more information, you can refer to this support article:

  https://en.support.wordpress.com/billing-history/

  https://en.support.wordpress.com/manage-purchases/

  I am adding a modlook tag to this topic so that a staff member can help you out.

  Please keep patience while someone from support staff gets back to you.

  Let me know if you need any more help!

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  naquiesha · Member · Dec 22, 2018 at 4:58 pm

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  i have gone to the purchase and billing history and it is not there. But i was charged 51 dollars by wordpress to my debit card and it went thru. Can someone please fix it .

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  supernovia · Staff · Dec 22, 2018 at 9:56 pm

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  @naquiesha can you confirm it was on this account? I’m not seeing it either. So I’ll also reach out via email so we can get the transaction ID from you privately.