Payment Issues

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  blackflowerke · Member · May 30, 2020 at 10:48 am

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  I’m having problems upgrading and I need urgent help…..payment is complete from my side but doesn’t seem to have reflected on WordPress site and I can’t see where to contact the support team directly.

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  muskaanmaharia · Member · May 30, 2020 at 11:24 am

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  Hey Just saw the issue. Did WordPress revert back? I am facing same issue

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  justjennifer · Member · May 30, 2020 at 11:48 am

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  Hi there @blackflowerke – I’ve gone ahead and flagged this thread for Staff help. Please let us know which of your WPcom websites is involved. Thanks.

  
  @muskaanmaharia I’ve flagged your thread at https://wordpress.com/forums/topic/personal-plan-48/ for Staff help. Please be patient for Staff to answer you there rather than starting new threads or posting into other users threads. Thanks.

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  blackflowerke · Member · May 30, 2020 at 12:14 pm

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  problem still unresolved. my wp site is blackflowerke.wordpress.com

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  justjennifer · Member · May 30, 2020 at 12:51 pm

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  Thanks for adding that info. Please be patient for Staff to reply. Things do tend to be slower on the weekend.

  In the meantime, have you tried logging out of WPcom and clearing your browser’s cache and cookies (which will also log you out of any other site you are logged in on) or signing in from a different browser altogether or a private browser window? You’ll see the purchase at https://wordpress.com/me/purchases

  Let us know how that goes.

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  kokkieh · Staff · May 30, 2020 at 2:48 pm

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  Hi there,

  Please reply to the email you received from our billing support team on the ticket you opened there for help with this. From what I can see, the last payment attempt on your account failed due to an invalid CVV code.

  
  @muskaanmaharia,

  I’ve replied to you in your own thread. Please don’t post into threads created by other people for account or billing-related issues.

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  blackflowerke · Member · May 30, 2020 at 3:22 pm

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  Hi
  I’ve replied to the email awaiting feedback thanks

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  blackflowerke · Member · May 30, 2020 at 3:24 pm

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  I have tried that but still no change, however I’ve responded on email as advised awaiting feedback,thanks