Payment refund

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  jennifer091117 · Member · Aug 15, 2022 at 6:11 pm

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  My site has been down for at least 2 months if not longer. I see I was charged on August 7, 2022, but I cannot log in to my site at all.

  Correct account: Unknown

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  staff-totoro · Staff · Aug 15, 2022 at 8:14 pm

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  Hi there,

  I do not see any upgrades under your @jennifer091117 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.