Payment taken from my account

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  djmairead · Member · Feb 18, 2020 at 1:18 pm

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  You took €96 from my PayPal account and I wasn’t aware that I had signed up for anything!

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  staff-doublebassd · Staff · Feb 18, 2020 at 2:50 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!

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  djmairead · Member · Feb 18, 2020 at 3:15 pm

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  The payment was taken from my PayPal. There is no bank statement or ID. It was taken from my old work account that I don’t have access to. cr.ie

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  staff-zinnia · Staff · Feb 18, 2020 at 4:50 pm

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  Okay. Do you know the URL of the site that you were billed for? With that information we can investigate further.

  If not, go ahead to https://wpchrg.wordpress.com/ and use the contact support link on the right hand side of that page to reach our payments team directly.

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  djmairead · Member · Feb 18, 2020 at 4:52 pm

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  http://cr.ie

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  staff-zinnia · Staff · Feb 18, 2020 at 4:59 pm

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  Thanks. Please sign in to the cccr2016 user account and write back to me here for further help. Once we hear from you under that account we can go forward with the cancellation and refund.

  If you aren’t able to sign in to that account you’ll want to follow the instructions I shared for https://wpchrg.wordpress.com/

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  djmairead · Member · Feb 18, 2020 at 5:02 pm

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  I don’t work there anymore and I don’t have access to that account. I’ll see if my old boss can do it for me but I’m not able to access it anymore

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  staff-zinnia · Staff · Feb 18, 2020 at 5:03 pm

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  That’s not a problem. Since you were the one charged, though, you can use those details to recover access of the account. Go to https://wpchrg.wordpress.com/ and use the contact us link on the right hand side to get in touch with our payments team. They will be able to assist you further with the refund.