payment update

• 

  ufitpt14 · Member · Nov 12, 2020 at 3:49 pm

  • Copy link
  • Add topic to favorites

  I need to update my payment method. I just want to make sure my site will be back up and running

• 

  staff-ozmodiar · Staff · Nov 12, 2020 at 7:28 pm

  • Copy link

  What is the URL of the site you are trying to set up the renewal for? We’ll be happy to take a look and see if we can help.

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.