payment when changing admin

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  pegameventionpl · Member · Jul 10, 2017 at 2:03 pm

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  I become new owner/admin wodpress pages. I try to set up new details for payment and ivoicing. But do not see the proper fields in my console. I do not know how to proceed???

  Your site is on a Premium plan
  Wykorzystaj w pełni możliwości dla swojej strony dostępne w tym planie.
  Set to Auto Renew on 18 lipca 2017.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 10, 2017 at 10:43 pm

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  Hi there,

  In this case I think it’s best to ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Jul 11, 2017 at 9:36 am

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  Hi pegameventionpl,

  The Premium plan for e-s-r.pl is already owned by another user of the site. tomaszmarcinek will need to login and renew the plan from their account. If they are having any problems, please ask them to reply here or contact us using this link:

  https://wordpress.com/help/contact

  Let me know how you get on.

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  pegameventionpl · Member · Jul 11, 2017 at 9:51 am

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  Yes, Gemma, we have acquired this webiste and want to take over the responsibilites for payment and ownership. What tomaszmarcinek user have to do to fulfill this? He has made me an administrator for e-s-r.pl, but it looks like it is not sufficient ….

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  gemmacevans · Member · Jul 11, 2017 at 10:48 am

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  Hi pegameventionpl,

  What tomaszmarcinek user have to do to fulfill this?

  I can transfer ownership of the plan to your account but I will need permission from tomaszmarcinek first. I can either send an email to the address on their account or you can ask them to login and reply here to confirm. Which option would you prefer?

  Once they have confirmed, I can transfer the plan to your account ready for renewal.

  He has made me an administrator for e-s-r.pl, but it looks like it is not sufficient ….

  Yes, only the purchase owner can renew from their account.

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  tomaszmarcinek · Member · Jul 11, 2017 at 2:22 pm

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  Hi gemmacevans and pegameventionpl.

  I have sold the whole plan to pegameventionpl.
  I confirm everything, and we can continue the procedure, right?

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  gemmacevans · Member · Jul 11, 2017 at 2:39 pm

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  tomaszmarcinek —

  Thanks for confirming, I’ve transferred the upgrades over to pegameventionpl. Would you also like to transfer ownership of the site itself? It’s completely optional but I wanted to let you know it’s possible.

  pegameventionpl —

  The upgrades are now active on your account and you can view them on your Manage Purchases page:

  https://wordpress.com/me/purchases

  Please update the card details using the steps this guide:

  https://en.support.wordpress.com/change-credit-card-details/

  Come back to me if you need any further help.

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  tomaszmarcinek · Member · Jul 11, 2017 at 8:11 pm

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  Yes please. Let transfer whatever is transferable.

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  gemmacevans · Member · Jul 12, 2017 at 9:19 am

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  Hi tomaszmarcinek,

  Yes please. Let transfer whatever is transferable.

  Ownership of the site can be transferred by following these steps:

  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/

  Once you’ve done that I’ll check everything looks okay from our end.