Payments

• 

  palenanemah · Member · Sep 2, 2018 at 10:56 pm

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  Hi,
  An auto payment was made from my account from you guys. I did not approve this payment I never sign up for auto payment. I no longer need this service. I haven even use this site since October, please refund my money and cancel this service.

  Thanks!

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Sep 3, 2018 at 7:41 am

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  Hi there,

  All upgrades on WordPress.com renew automatically. You agreed to this when you agreed to our terms of service when creating your account, and again when you accepted our upgrade terms at the moment you bought the upgrade:

  https://en.support.wordpress.com/auto-renewal/

  We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

  Chargebacks & Disputes

  If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.