Payments not received

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  lornajmurray · Member · Jun 9, 2020 at 2:15 am

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  How can we speak without an official person at woo commerce? Our funds on sales to stripe are not reaching our account

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  justjennifer · Member · Jun 9, 2020 at 4:46 am

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  Hi there, For help with WooCommerce under the WPcom Business Plan, or if your website is running the open source WordPress software on your own web hosting with a paid WooCommerce extension, you can open a ticket here> https://woocommerce.com/my-account/create-a-ticket/

  If your website is running the open source WordPress software and you don’t have a paid WooCommerce extension, you can post in the WordPress.org WooCommerce forum: https://wordpress.org/support/plugin/woocommerce

  It may also be worthwhile checking with stripe regarding this issue.

  Just to clarify, this support forum assists users with free websites hosted on the WPcom platform.