Paypal account changed – how do I pay for mapping now?

  • Unknown's avatar
    kala5555 · Member ·

    Hi, I cancelled my paypal account which was previously used for domain mapping – how can I pay for it now? my paypal account is not possible to use, as I moved from that country thus closed the bank accounts, but I haven’t closed the paypal account yet (dealing with forgotten security questions now) and the payment for the domain mapping has been withheld. And the clock is ticking… Please, help.
    Please, send me links rather than explanations – I have been trying to use the support website this way, in vain.
    I have a new paypal account which I am ready to use.
    BTW, can I get an invoice for the transaction?
    Thank you in advance!
    Karolina

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    rachelmcr · Member ·

    Hi Karolina,

    I see that your domain mapping was auto renewed with your PayPal account on August 14, 2014. Would you like me to refund that payment so you can pay for the renewal with a different PayPal account?

    BTW, can I get an invoice for the transaction?

    You can get receipts for all of your payments from your billing history page here: https://wordpress.com/settings/billing-history/

    We have more details about that on this page: Billing History

  • Unknown's avatar
    kala5555 · Member ·

    Yes please!! :)
    Please, revoke the auto renewed payment and send me details (new bill?) for the new one. Thank you very much for such a quick and straight to the point reply! :)

    As for the invoice – can I change personal details in it? I opened the WP account as a private person, but I would like to include it in my company’s expenses.
    K.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi Karolina,

    I refunded your most recent renewal payment, so you’re all set there. (It can sometimes take 1-2 weeks for refunds to appear in your PayPal account.)

    You can now pay for the renewal under Store > My Upgrades in your site’s dashboard here:

    https://pociagdorosyjskiego.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    You can customize the information on your receipts under Store > Billing History in your site’s dashboard here:

    https://pociagdorosyjskiego.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history

    By default, the receipt shows your name and email address from your account settings. However, you can click to customize that information as mentioned here: http://en.support.wordpress.com/billing-history/#creating-customized-receipts

    Please let me know if I can do anything more to help with that. :)

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