Paypal Checkout problem

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  rebekahn · Member · May 13, 2017 at 6:22 pm

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  I’ve been trying to upgrade my WordPress account from a free to a paid version, but when I get to the Paypal checkout, I receive the following message: {‘error’:10426,’message’:’Item total is invalid.’}
  Is there any way to correct this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 13, 2017 at 9:14 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · May 14, 2017 at 3:44 pm

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  Hi there,

  It seems the problem is that we’re trying to use some existing credits in your account for part of the payment, and PayPal doesn’t know what to do with those.

  I’ve removed the credit (value $11) from your account, so now your payment should go through. Once you’ve purchased the plan, please let me know and I’ll refund you the value of those credits.

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  rebekahn · Member · May 15, 2017 at 8:21 am

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  Hi there

  That worked perfectly – thanks so much!

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  kokkieh · Staff · May 15, 2017 at 9:27 am

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  Perfect. I’ve gone ahead and refunded you $11 for the credits that had been on your account. That should appear in your PayPal account shortly.