PayPal Inaccurate transcation

• 

  thecurvyspine · Member · Jun 27, 2019 at 4:41 am

  • Copy link
  • Add topic to favorites

  Hi-

  I paid my yearly domain using Paypal but I didn’t realize that WordPress was coming out of a bank that I had closed. The transaction was sent as a dispute, and I need to pay for my domain, but I am not sure how to do that. When I go to my account, the domain no longer appears.

  Please help, I don’t want to loose my domain.

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Jun 27, 2019 at 9:49 am

  • Copy link

  Hi there,

  Our logs show that you filed a chargeback against us for the renewal payment on this domain. That chargeback has already been closed and PayPal will be refunding your payment directly.

  When you file a chargeback against us, all upgrades are removed from the site and the site is locked pending payment of a chargeback fee. You can read our full policy here:

  Chargebacks & Disputes

  Please complete payment of the chargeback fee here:

  https://wordpress.com/checkout/thecurvyspine.wordpress.com

  Once you’ve done that, let me know and I can send you a link to pay for the domain again.

• 

  thecurvyspine · Member · Jun 27, 2019 at 1:35 pm

  • Copy link

  Hi!

  Thank you so much for your help! I’ve paid the chargeback.Can you let me know how I can pay for the yearly domain?

• 

  staff-zinnia · Staff · Jun 27, 2019 at 2:57 pm

  • Copy link

  Howdy –

  I can see that someone sent along the payment form and it’s been received on our end. The domain does not expire until June 26th 2020. You’re all set. Let us know if you need anything else.