Pending Transaction
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Hi, I called my bank to ask for cancellation of a chargeback dispute so I can correctly request of a full refund on my domain name and plan; however, the agent told me the transaction was still pending and that I would need to contact WordPress about cancelling the transaction—otherwise the charge will show up and I would have to call back to cancel the charge, again. Since my plan is not premium, I had to ask via forums on what to do. Is it inevitable I would have to wait until the charge shows up with my bank card within the 96 hour domain name window in order to do what I have to request a full refund from WordPress?
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
It can take a while before the chargeback is fully resolved, which sounds like may have been the issue for you here.
However, I can confirm that since making this request you have successfully cancelled the upgrade on your account, and a full refund has been issued for your original purchase amount.
You can expect to see the funds in your account in the next 7-10 business days, and can see a receipt confirming this refund here: https://wordpress.com/me/billing
Hope that helps. Please let us know if you have any more questions.
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Hi Jerry, I contacted my bank and the statement on my credit card account read credits were received for both the plan and domain name amounts. As I understand it, the agent explained that the charge has not occurred but on my statement, the total charge amount for both is shown as debited. I received the email for the refund on the domain name charge but not the plan charge, so I assume that I have to call my bank back to dispute the remaining charge for my plan even though on my credit card account it says it was credited back.
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In hindsight, since WordPress actually charged me and the credits were refunded as per requested I must cancel the dispute with my bank and redo the request for a refund, correct?
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I’m not sure whether I have to do anything or not because according to my bank all the money was credited back, so essentially there is no dispute to be had even though I was originally charged.
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Hi there,
We are not well equipped to discuss payments issues like this in our public forums as that can sometimes require sharing info that should be best kept private.
With this in mind you are encouraged to contact our billing support team at this link and they will be able to look into the situation and help you via email. billingsupport@wordpress.com
Thanks!
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