Permanent deletion of this account

  • Unknown's avatar
    internationalrailwaycongress · Member ·

    Dear WordPress account,
    due to a former member of our team this account was unfortunately charged to the credit card account of our customer for the second time (the first time was willingly so). Could you please finally close this account that was unused since the day of opening it and I would be very very please in these hard times if you could refund this service and delete the account forever.
    If you are unable to refund the amount to the customer’s credit card, we will have to refund them from our funds.
    Thank you very much for your consideration!
    Best regards,

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on all upgrade purchases and renewal if you contact us within 30 days, but in this case it appears that the charge was also disputed with the credit card company. When a charge is disputed, the payment is frozen pending an investigation. Additionally, the site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with the credit card company, we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.

    I understand that times are tough, but in this case the matter is completely out of our hands – our payment processor needs to adhere to certain regulations and processes when they receive a dispute, and we can’t do anything until those processes complete on their end.

    It will not be possible to close this account or delete the site before either the dispute has been resolved or the chargeback fee paid.

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